Order received.

Onboarding & payment.

How a ZeroDesk order is completed while card checkout is being integrated — and how to reach us at any point.

Merchant of record integration underway

We are integrating a merchant of record to handle card checkout, sales tax and receipts automatically. Until that is live, payment is arranged directly with us after we contact you — nothing is charged when you place an order, and this site never asks for card details.

What happens next
  1. Within one business day

    We contact you

    On the channel you picked. We confirm your plan, your operating system, and anything you mentioned in your note.

  2. Payment

    You receive payment instructions

    We send an invoice for your plan with payment details for your country and your order reference. Card checkout through a merchant of record is being integrated — until it's live, payment is arranged directly with us.

    Include your order reference with the payment so we can match it immediately.

  3. Once payment is confirmed

    Onboarding session

    We send the software and set it up with you: the launcher, a model key or a local model, and a first run of the desk, the Studio and the Monitor.

  4. Your term

    You're running

    Your 14-day trial or 6-month license starts once your install is running. Nothing renews automatically — near the end of the term we'll ask whether you want to continue.

Staying safe

We will never ask for your card number, exchange API keys, wallet seed phrase or passwords — by email, chat or anywhere else. Invoices only ever come from [email protected].

Talk to us

[email protected] →

Haven't heard from us within one business day? Email us and quote your order reference — we'll pick it up straight away.

Not ordered yet?

Choose a plan to get your order reference. Nothing is charged when you order.

See plans →