The short version: we collect what you type into our two forms, use it to reply to you and to fulfil your order, and nothing else. There are no accounts, no cookies and no advertising trackers. We count page views with Cloudflare Web Analytics, which does not use cookies or identify you.
What we collect
When you order ZeroDesk: your name, email address, preferred contact channel and handle, operating system, country (optional), any note you add, and the plan you chose.
When you enquire about a custom build: your name, email address, company (optional), your description of the problem, the kind of build and timing (both optional), and your preferred contact channel and handle.
With each submission we record the time and the country our hosting provider infers from your connection. We do not store your IP address.
When you email us, we receive what you send.
Why we use it
To contact you, arrange payment, deliver and support the software, answer enquiries, and keep the records tax and accounting rules require. We don't sell or rent your information, don't use it for advertising, and don't add you to mailing lists.
Where it is stored
Form submissions are stored in Cloudflare's infrastructure under our account, and only we can access them. If you choose Telegram, WhatsApp or Discord as your contact channel, our conversation there is also subject to that service's privacy policy.
How long we keep it
Order details are kept for as long as your license runs and for as long afterwards as tax and accounting records require. Enquiries that don't become an engagement are deleted once we no longer need them to follow up — or sooner, if you ask.
Payments
Payment is currently arranged directly with us by invoice, and we keep the payment records the law requires. When our merchant of record integration goes live, card payments will be handled by the merchant of record under its own privacy policy — card details never pass through this Site.
ZeroDesk itself
ZeroDesk runs on your computer. Your model API keys, settings and analysis history stay on your machine, and the software does not send them to us. When you run an analysis, the charts and text you send go directly to the model provider you chose, under that provider's own terms.
Page-view analytics
We use Cloudflare Web Analytics to see how many people visit and which pages they read. It does not set cookies, does not use local storage, and does not build a profile of you or follow you across other sites. It is governed by Cloudflare's privacy policy.
Hosting
The Site is served by Cloudflare, which processes standard connection data (such as IP address and browser type) to deliver the Site and protect it from abuse, under Cloudflare's privacy policy.
Your choices
You can ask us what we hold about you, and ask us to correct or delete it, by emailing [email protected]. We'll keep only what the law requires us to.
Changes
If we change how we handle personal information, we'll update this page first and change the "Last updated" date.